Privacy Policy

1. Introduction

WHATECH MOBILE CO., LIMITED ("we," "us," or "our") operates the HomyGrow website (homygrow.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases from us.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

2.1 Personal Information

We collect information that you voluntarily provide to us when you:

• Register for an account
• Place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely through third-party payment processors)
• Order history and preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Device identifiers

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service
• Communication: To send order confirmations, shipping updates, and respond to your inquiries
• Marketing: To send promotional emails about new products, special offers, and updates (you can opt-out at any time)
• Website Improvement: To analyze website usage and improve our services, content, and user experience
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
• Legal Compliance: To comply with legal obligations and enforce our terms and conditions

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contract with you (order processing and delivery)
• Legitimate Interest: Processing necessary for our legitimate business interests (fraud prevention, website improvement)
• Consent: Processing based on your explicit consent (marketing communications)
• Legal Obligation: Processing required to comply with legal requirements

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• Advertising Partners: With your consent, for targeted advertising purposes

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Order information: Retained for 7 years for tax and accounting purposes
• Marketing data: Retained until you unsubscribe or request deletion
• Website analytics: Retained for 26 months

9. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing of your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with your local data protection authority

To exercise any of these rights, please contact us using the information provided below.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us: